(Formerly known as Symposium Call Center Server)

Attention Enterprise Customers:
Due to the recent acquisition by Avaya, you can now obtain support for your Nortel product via the Avaya Support website. Please access Avaya support at http://support.avaya.com. Look for the headline �Welcome New Avaya Enterprise Customers � to access quick tips and FAQs.

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		Title	Type	Release	Number	Status	Date
		Contact Center Installation	Installation	7.0	NN44400-311, Rev 01.11	Active	2010-08-30
		Contact Center Server Administration	Administration	7.0	NN44400-610, Rev 01.10	Active	2010-08-30
		Contact Center Administration-Client Administration	Administration	7.0	NN44400-611, Rev 01.08	Active	2010-08-30
		Contact Center Express Installation and Commissioning	Installation	7.1	NN44400-320, Rev 01.07	Active	2010-08-30
		Contact Center Configuration-Service Creation Environment Application Development	Configuration	7.0	NN44400-510, Rev 01.07	Active	2010-08-26
		Contact Center Fundamentals	Product Basics and Reference	7.0	NN44400-110, Rev 01.08	Active	2010-08-26
		Contact Center Planning and Engineering	Planning	7.1	NN44400-210, Rev 01.11	Active	2010-08-24
		Contact Center Performance Management	Performance Management	7.1	NN44400-710, Rev 01.05	Active	2010-08-24
		Contact Center Configuration-CS 1000 Integration	Configuration	7.0	NN44400-512, Rev 01.04	Active	2010-08-23
		Contact Center Commissioning	Commissioning	7.0	NN44400-312, Rev 01.12	Active	2010-08-23
		Contact Center Troubleshooting	Troubleshooting	7.1	NN44400-712, Rev 01.08	Active	2010-08-23
		Contact Center Agent Desktop User Guide	User Guides	7.1	NN44400-114, Rev 01.08	Active	2010-08-23
		Contact Center 7.0 Event Codes	Fault Management	7.0	NN44400-713, Rev 01.04	Active	2010-07-26
		Contact Center Upgrade and Patches	Upgrades	7.0	NN44400-410, Rev 01.09	Active	2010-07-26
		Contact Center SIP Commissioning	Configuration	7.1	NN44400-511, Rev 01.05	Active	2010-07-26
		Contact Center Express Administration	Administration	7.1	NN44400-616, Rev 01.06	Active	2010-07-22
		Contact Center Performance Management Data Dictionary	Administration	7.1	NN44400-117, Rev 01.08	Active	2010-07-20
		Contact Center Documentation Collection	Collections	7.0	CC_7_0	Active	2010-06-25
		Contact Center Portfolio Service Packs Compatibility and Security Hotfixes Applicability List	Technical Tips	5.0, 6.0, 7.0	--	Active	2010-04-14
		Product Compatibility Matrix	Product Basics and Reference		NN43001-140, Rev 01.08	Active	2010-03-09
		Communication Control Toolkit Installation and Maintenance Guide for build 6.0.3.1	Installation	6.0	297-2183-946_B6031, Rev 10.10	Active	2009-12-23
		Communication Control Toolkit Installation and Maintenance Guide for build 6.0.50	Installation	6.0	297-2183-946_B6050, Rev 10.10	Active	2009-12-23
		Contact Center 7.0 Installer Roadmap	Commissioning	7.1	NN44400-310, Rev 01.08	Active	2009-12-16
		SIP Deployment and Troubleshooting on CS1000 for SIP OCS and Express	Configuration	7.0	--	Active	2009-12-15
		Contact Center Multimedia and Outbound Installation and Maintenance Guide	Installation	6.0	297-2183-929, Rev 8.10	Active	2009-12-04

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